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Select Tools (gear icon) > Compatibility View Settings.Hoxhunt doesn't work in Compatibility View. Something is forcing to be displayed in Compatibility View. Please see Debugging Hoxhunt add-in with embedded debugger (for signed-in Hoxhunt users only: How to use the Hoxhunt Knowledge base)Īdd-in task pane doesn't load properly SCENARIO #1 - Windows users: after clicking Hoxhunt button, task pane doesn't load properly.Įxplanation: Task pane content is loaded from and rendered by either Internet Explorer or Edge. Hoxhunt's embedded debugger can be used to troubleshoot task pane issues. Basic connectivity checks (for signed-in Hoxhunt users only: How to use the Hoxhunt Knowledge base) You can then troubleshoot the issue together with your IT team or Hoxhunt Support team without having to worry about missing Hoxhunt training email because of the problem.ĪDD-IN ERROR (due to corrupted Legacy Edge)īasic connectivity checks can help resolving both task pane issues as well as results window issues. To make sure you are able to report Hoxhunt simulations despite the error situation, it's a good idea to try Hoxhunt add-in with different Outlook clients like OWA (Outlook on the Web) and mobile devices (Outlook for iOS/Android). Hoxhunt button's icon doesn't display correctlyĮrror when trying to use the Hoxhunt button

Hoxhunt button is greyed out or it sometimes goes missing This article summarizes several troubleshooting resources that are at your disposal. This error is visible in the side window that opens when you report an email. Sometimes you might have trouble finding the Hoxhunt button or you get an error after clicking the Hoxhunt button.